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Our Code of Ethics

A Credit Counsellor:

  • Will regard the well-being of the person served as the primary professional obligation
  • Will respect the dignity, worth and integrity of the client
  • Will respect the right to self-determination of the client
  • Will protect the client’s right to privacy and confidentiality
  • Will provide competent service in keeping with the established standards of professional practice and conduct
  • Will offer service to all persons regardless of income level
  • Will advocate as warranted individual client’s rights and interests
  • Will encourage clients to develop the ability to manage their own financial affairs
  • Will ensure that professional responsibility to client takes precedence over the counsellor’s personal aims or values
  • Will have respect for the rights and interests of third parties
  • Will ensure all financial assessments are fair and unbiased
  • Will limit counselling to financial matters and will refer non-financial problems to appropriate professionals
  • Will know, maintain and strive to improve the policies and procedures of the agency, in accordance with acceptable standards of professional practice
  • Will continually improve knowledge and skills in Credit Counselling and share such expertise with other credit counsellors


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